:: Employee Assistance ::

The Employee Assistance Program Management Yearbook
Table of Contents

Introduction, p.1

Chapter 1: Making the Case for EAPs
When 'Warm Fuzzies' Don't Work: Use Hard Facts To Prove Your Value, p. 7
The EAP: A Cost, or an Effective Cost-Saving Tool?, p. 9
How To Establish the Need for Your EAP, p. 10
Employers Recognize EAP's Importance to Company Performance, p. 12
Why Employers Don't Provide EAPs: What You Should Know To Keep Your Job, p. 14
Study Confirms EAP's Effectiveness in Deterring Employee Drug Use, p. 14
EAPs Are a Factor in Declining Workers' Comp Costs, p. 15
Offering an EAP Can Foster Loyalty in Your Work Force, p. 17
Judging EA Work: What Companies Are Saying Is Most Important, p. 18
Gazing Into the Crystal Ball, p. 19

Chapter 2: Focus on EAPs
Factors That Play a Role in Your EAP's Costs, p. 23
EAP Salaries on the Rise, Exclusive New Study Reveals, p. 24
EAP Referrals Yield Improvements in Attitude, Productivity, Absenteeism Rates, p. 25
CEAP Is Beginning To Pack Wage-Earning Punch, p. 27
Small Businesses Are Facing Big Problems, and Overcoming Them With EAPs, p. 29
Hospital Insurance, Major Medical Top List of Most Popular Benefits for EAPs, p. 31
EAPs' Average Vacation Time Increases One Week for 19 More Years of Service, Study Finds, p. 33
Confidentiality a Concern, But Not Endangered in EAPs, p. 34
Investment in EAP Saves Company Approximately $60,000 Annually, p. 36
For Small, Local Builder, EAP Is Money Well Spent, p. 37
Internal/External Programs Rated Tops in Salaries, Bonuses Last Year, p. 38
Meaning of "Full Time" Encompassing More Hours, p. 41
The Experience Is a Factor: How Length of Time in EAP Field Affects Wage-Earning Power, p. 41
Where You Can Find Help Online With EAP Issues, p. 42
EAPs and Cyberspace: The New Frontier for Assessment, Referral?, p. 43
EAP Managers, New England EA Professionals Earned Top Salaries Last Year, p. 46
Arlington Public Schools EAP Provides Lesson in DOT Success, p. 47
EAP Implementation Encouraged in the Empire State, p. 48

Chapter 3: EAP Management Techniques
Address Awareness, Confidentiality Concerns To Improve EAP Use, Value, p. 51
Measuring Outcomes Puts the "Accountable" Into Accountable Health Plans, p. 52
Using Ongoing Outcomes Research To Improve Quality of Mental Healthcare Services, p. 53
Screening Tools for Mental Illness Can Help EAP Manage Care, p. 55
Benchmarking Stats: How Often Are You Communicating EAP Benefits?, p. 56
How To Master Mandatory Referrals, p. 57
How To Cut Stress in Your Worksite, p. 59
Educating Other Professionals Is Growing Challenge for EAPs, p. 60
How a Hospice Program Can Help Your Clients Cope With Loss and Dying, p. 61
Successful Downsizing Strategies You Can Adopt, p. 63
Humor Is Instrumental To Helping Caregivers "Unstress", p. 66
Helping Your Staff Interact With Disabled Workers, p. 67
How You Can Cut Stress by Eliminating "Demotivators", p. 68
How You Can Boost Employee Motivation, Without Spending a Cent, p. 70
"Contract Holder's Meetings" Provide Chance for Networking, Training, p. 71
Top Tips for Communicating More Effectively, p. 72
Cooperation Key To Making E/MAPs Work, p. 73
Eight Tips for Vendor Selection, p. 76
Become Familiar With Appeal Process, Expert Advises, p. 76
Therapists' Tip Sheet: Looking Past the Snapshot at the Whole Picture, p. 77
Communicating Services: You Don't Have To Be Serious To Get Serious Results, p. 78
How To Create a Telecommuting Program That Works, p. 80
Why Patient Satisfaction Surveys Should Not Be Done by Phone, p. 82
How EAPA Can Help You Implement the DOT Regulations, p. 82
Sexual/Gender Harassment Common for Nurses, p. 84
How To Climb the Corporate Ladder, p. 84
Apply Army's Motto To Enhance Employee Performance, p. 85
How Your Computer Can Be Your Key to Effective Substance Abuse Treatment, p. 86

Chapter 4: Chemical Dependency
Investing in Substance Abuse Treatment Pays Off, p. 91
More Proof That Treatment Works, p. 92
Drug Testing Prevalence Hits Record Levels, p. 93
Professionals See Worksite Drug Testing Programs as Effective, p. 95
Identifying Traits of Successful AODA Programs, p. 96
Government Survey Examines Rate of Substance Abuse Among Workers, p. 97
Studies Detail Substance Abuse's Impact on Worker Productivity, p. 98
Heavy Drinkers Report More Short-Term Work Absences, p. 99
What Employers Are Doing About Test Positives, p. 100
Intervention: A Caring Way To Confront a Serious Problem, p. 100
Depression Treatment May Improve Alcohol Dependence Recovery, p. 102
Why Women Aren't Getting Treatment for Their Alcohol Problems, p. 103
Ways To Improve Treatment Effectiveness for Female Substance Abusers, p. 105
Not-So-New Drug May Be New Weapon Against Alcohol Dependence, p. 106
Illegal Drug Use on the Rise Among Teens, p. 108
Parental Involvement in School Activities Tied to Youths' Abstention From Drugs, p. 110
Cocaine Abuse Plays Significant Role in Kidney Disease, Study Finds, p. 112
Feds To Raise Cutoff Levels for Opiate Testing, p. 112
Creating Proactive Peer Prevention Efforts in the Workplace, p. 113
National Cable Program Will Bring You the Latest on Substance Abuse Issues, p. 115
Worksite Drug Testing May Not Be as Costly as You Think, p. 116
Dispelling the Myth of Chemical Dependency Treatment Costs, p. 117
Panel Offers Recommendations for Financing Substance Abuse Treatment, p. 117

Chapter 5: Treatment Issues
Link Between Mental Stress and Heart Problems Stronger Than Believed, p. 123
How To Improve Corporate Reporting and Response to Sexual Harassment, p. 123
Major Burden of Depression's Costs Carried by Employers, p. 125
Women in the Midst of Depression: Some Facts on Women and Depression, p. 127
Domestic Violence Treatment Guidelines Being Tested, p. 128
Identifying the Barriers to Treatment of Depression, p. 129
Depression Found To Be More Debilitating Than Chronic Illness, p. 130
New Assessment, Intervention Tool Launched Into ORBIT, p. 130
Countering Non-Compliance Is Key To Controlling Schizophrenia Costs, p. 134
Obsessive Compulsive Disorder Guidelines Are in the Works, p. 134
Helping Individuals Overcome Post-Traumatic Stress Disorder, p. 135
Research Confirms Family's Role in Mental Illness Treatment, p. 136
Misconceptions About Panic Disorder May Require EAP Education, p. 137
Why You May Need To Raise Awareness of Mental Illness in Your Worksite, p. 138
Focus on Inner Quality Management Can Improve Health, Productivity, p. 140
Tips for Empowering Adults To Help Children Grieve, p. 142
Helping Children Cope With Trauma, p. 145
Eight Coping Strategies To Overcome Natural Disasters, p. 146
Helping Families Deal With Workplace Changes, p. 147
Laughter as Medicine: Humor's Role in Coping With Stress, p. 149
Coping With Disaster -- One Year Later, p. 149
Easy-To-Follow Tips for Handling Holiday Stress, p. 150

Chapter 6: EAPs and Managed Care
Repositioning Essential for EAP Survival Under Managed Care, p. 155
Effective Case Management Most Important in Developing Managed Behavioral System, p. 156
How Behavioral Healthcare Fits Into Managed Care, p. 158
EAPs Following National Shift to Managed Care, p. 159
EAPs and Managed Care: Across the Continuum, p. 160
Only the Fittest Will Survive: Staying Alive in the Era of Managed Care, p. 164
How Outcomes Research Is Being Used To Improve Mental Health Treatment, p. 166
Managed Care: Help or Hindrance for EAPs, p. 168
Critical Issues in Contracting With Managed Care Organizations, p. 169
Negotiation Tips for Dealing With Managed Behavioral Healthcare Vendors, p. 171
How You Can Successfully Integrate Managed Care By Avoiding Trouble Spots , p. 172
Cost-Effectiveness Concerns Are Driving Behavioral Outcomes Measurement, p. 173
Managed EAP Care Appears To Be Cutting Costs, p. 175
Concurrent Outcome Measures: The New Face of Measuring Cost-Effective Behavioral Care, p. 177
How Carve-In Improves Quality Care, Without Focusing Exclusively on Costs, p. 178
Navigating the Managed Care Mine Field, p. 181
Setting the Standard: Dealing With Managed Behavioral Healthcare Vendors, p. 182
Carve-Outs, Performance-Based Contracting Growing Trends in Financing Behavioral Healthcare, p. 183
Tips To Ensure Managed Care Doesn't Hinder AOD Treatment, p. 185
Managed Care Offering Weak Link to EAPs?, p. 187
How You Can Use Utilization Patterns To Measure Access, p. 187
Ensuring Comprehensive Treatment in Managed Care Contracts, p. 188
Your Managed Care Contracts Should Include Consumer Protections, p. 190
Performance Measures You Should Be Using To Evaluate Behavioral Health Plans, p. 192
Managed Behavioral Health Is Moving From a Dollar to a Database Orientation, p. 193
Outcomes Research Shows Strengths, Weaknesses of Goal Focused Treatment Planning, p. 194
Access - the No. 1 Issue You'll Need To Address With MCOs, p. 195
Lessons To Learn From a Standalone EAP's Evolution to an Integrated Managed Care Firm, p. 197
Why Computerization Can Improve Your Outcomes Measurement Quality, p. 200
How Mental Healthcare Policy Changes Helped FedEx Save $18 Million, p. 201
Want a Pay Raise? Document Your Achievements, p. 201

Chapter 7: Work and Family Issues
Stress, Job Security and Child Care Concerns Contribute to Decreased Worker Productivity, p. 205
Whole-Hearted Commitment Needed for Best Return on Investment, p. 206
Eldercare Needs To Be Addressed in Workplace, Study Finds: Where EAPs Fit In, p. 207
EAP and Work/Family Collaboration Represents New Territory, p. 208
Need Grows To Assist Sandwich Generation With Dependent Care Concerns, p. 210
Brush Up on Eldercare Referral Needs for Close of the Year, p. 211
How Flexible Work Arrangements Can Become the EAP Tool for the Year 2000, p. 212
Employers Pleased With Results of Work/Life and Diversity Programs, p. 214
Growth of the "Nanny Corporation": How You Can Evaluate Your Programs' Effectiveness, p. 215
Top 20 Characteristics That Will Make Your Wellness Program a Success, p. 217
Strategic Steps To Help EAPs Make Health Promotion Programs a Success, p. 220
Dependent Care Needs, Clients Are Changing: What You May Face, p. 221
Eldercare Poses Complex Issues for EAP Consideration, p. 222
EAPs Are a Significant Tool for Managing Workers' Total Health Needs, p. 224
New Technologies Being Tested To Help Caregivers, p. 224
Forging Partnerships Can Help Employees Cope With Family Problems, p. 225
Work and Family Needs Addressed in Wake of Earthquake, p. 227

Chapter 8: Workplace Violence
EAP's Emerging Role in Workplace Violence Issues, p. 231
How To Spot Potentially Violent Situations in the Workplace, p. 231
Employees Need Training To Reduce Violence in the Workplace, p. 234
"Be Prepared": EAPs' Best Motto for Crisis Intervention, p. 235
How You Can Protect Community Workers Against Workplace Violence, p. 237
Why Domestic Violence Issues May Play a Larger Part in EAP Responsibilities, p. 238

Chapter 9: Trends Affecting EAPs
Senate Approves Equality for Mental Healthcare Coverage , p. 243
Mental Health Parity Advocates and Opponents Clash Over Study Results, p. 243
The Changing Face of Employee Assistance Programs, p. 246
Core Technology vs. Changing Roles: Where EAPs Stand Today, p. 248
How EAPs' Jobs Are Changing, p. 249
EAP Prevalence More Than Doubles From 1986 to 1996, p. 250
SAMHSA Head Urges Mental Health Providers To Join Forces, p. 251
New Study May Offer Proof of Benefits of Integrating Mental, Physical Care, p. 252
EAPs Seeing Changes in How Their Clients Are Treated, p. 253
Investment in Employees Still Undervalued as Key to Corporate Success, p. 254
Why Employers May Be Looking to You for Help With Disability Management, p. 255
Challenges Ahead for Your Company's AIDS in the Workplace Efforts, p. 257
New Principles Driving Change in Inpatient Care Utilization, p. 258
Employee Assistance Plays Role in Employee Wellness Initiatives, p. 259

Chapter 10: EAP Market Report
Acquisitions, p. 263
Contracts Awarded, p. 266
New Products, p. 272
Stock Acquisition, p. 274
Management Agreement, p. 275
Merger, p. 275
Accreditation, p. 275
Agreement Signed, p. 276
New Alliance, p. 276
Joint Venture, p. 276
Partnership Formed, p. 276

Appendix I: Resource, p. 277

Appendix II: Sources, p. 291

Appendix III: Acronyms, p. 299